Customer got infected by “virus”. It could be any forms. This is the SOP for checking
- AVAST
- https://www.avast.com/en-au/index#pc
- Malwarebytes
- https://www.malwarebytes.com/
- ZHPCleaner
- https://www.majorgeeks.com/files/details/zhpcleaner.html
- HitmanPro
- https://www.hitmanpro.com/en-us
- Remove cookies on Google Chrome, Microsoft Edge, or other web browsers